Hilton Los Angeles Airport

Location to lax made it very convenient. Airport shuttle service was great so I didn't have to take my sister to the airport for her flight. The rooms were luxurious and comfortable.

Room service menu was out of date. Twice I tried to order something from room service that they don't carry any longer. How difficult is it to update your menu? There were lots of doors slamming during the night as people came and went - made it difficult to sleep and we had to get up very early the next day. Also I was double charged for valet parking which meant I had to wait in line at the registration desk the next morning to get it corrected rather than use the speedy check out.

It was close to the airport a shuttle bus was available which made transport for an international student traveling for study easy. Staff at the hotel made sure that my stay was enjoyable and the hotel concergie was very helpful arranging a day tour for me over the phone from australia

Comfortable beds in a quiet environment close to the airport.

Boarding pass kiosk was horribly designed and barely usable. Shower valve handle was on backwards. Clock radio was also horribly designed - I could only get it to work by taking it completely apart.

It.s by the Airport

Great location very handy to the airport. Large rooms and enjoyed the lounge on the 16th floor. Exceed expectations.

The quality and size of the room, the location (next to the airport), the quiet, the shuttle service, and the price. All excellent.

The Cafe restaurant -- extremely rushed (although the place was nearly empty) by the not so nice waitress. But once we got back to our room -- heaven.

I appreciated the facilities at the hotel & cleanliness of my room

The internet service was chargeable & worked poorly, so much so I had to spend time the first 3 nights talking to tech support & in the end swapped rooms. Parking - Extortionate parking fees & you have to walk forever to find your vehicle, far better to park next door, cheaper, quicker & easier to park & pick up your vehicle. Staff - I left a USB in the business center on checking with the receptionist she was frosty & unhelpful, like she couldn't be bothered to help me. Additionally, having been offered the 2nd night when I picked up my rental car a deal on the car park for $18.50 vs the minimum £25.00 fee I had to go back to reception 3 times to explain what I had been offered, either the receptionist didn't understand what I was talking about & on the 3rd occasion I requested the receptionist ask her manager, who was even more frosty appeared annoyed with me because the young man that offered me the special parking rate because I was staying at the hotel for 10 days shouldn't have done so, "he would have had to check that with me, she said & I wouldn't have authorised that rate, he had no place to offer you that rate" the best I could do is $20.00, I declined I could get that next door. I stayed at this hotel because of the price & facilities but by the time they load everything else on its definitely not worth it.

hotel was clean and comfortable

room facing a busy runway and proimity to the airport

It's Hilton, and close to Hightway exit.

There is lots of nice hotel around la, no need to stay near airport if only visit Universal Studio/holleywood. Expensive parking charge,$25/day in hotel, $15/day in public parking.

Comfort and the staff

Airport shuttle took 40 minutes to arrive. Your bar and lounge in NOT handicap accessible. The lift was out of service and the ramp was to steep for my husbands power chair and it took 2 men to get him up and down that ramp.

Very accommodating of needs of guests. Allowed us to check in early with a very tired child to get a sleep after 13 hour flight. Great.

Very convenient for the airport with a free shuttle service thrown in and very comfortable beds - very welcome after a 15 hour journey.

A bit functional. The lobby area is cavernous and can get a bit noisy.

The location was great and we hired a car - so close to ariport and car rental place. Cheap all day parking...great rooms, and bed! Staff were very friendly. Concierge was extremely helpful!

It has a very good shuttle service. The rooms was very nice. However, the toilet didn't work and the bathtub filled with water when you showered and it didn't drain. I called the Customer Service hotline and they definitely were not interested in the problem. We told the front desk when we checked out, again no interest that we had to stay in a room with a toilet that didn't function. Very, very disappointed with the response of staff to the problem. We were left with the idea they already knew about the problem and couldn't be bothered to fix it.

Very clean and fresh rooms. Close to the airport

Internet access was charged for. In this day and age the internet is very cheap and to charge $3.00 (Í can't remember what the useage time was because as soon as I saw the charge I shut it down) Business travellers carry their laptops, those on vacation don't. Internet should be accessible to all without charge. Don't allow printer use but at least allow the internet to be free!